This is the AFC 02 Business Communication Autumn Attempt that is August Exam Feedback 2020.
1. Language and semantic barriers to listening can be avoided if the listener?
a. Provide feedback to speaker
b. Maintains eye contact
c. Repeats the main point
d. Remains objective and professionals
2. Which of the following statements contains the highest
degree of clarity?
a. A statement of your overdue account would be forwarded to
you shortly
b. The raison d’etre for refusal of my application for small
business loan that not been
Provided to me
c. We will discuss the issue of non-performing loans on 25 December
2014 at 12:00 p.m. in my office.
3. Failure to elicit a prompt response to a message by the
recipient may be attributed to?
a. Failure on the part of the recipient to pay adequate
message
b. Lack of recipient knowledge
c. Lack of credibility or personal dislike of recipient on
message
d. All of above
4. Which of the following sequences of communication
networks best describe the dissemination of information from slowest to
fastest?
a. Y network, circle network, chain network
b. Circle network, chain network, y network
c. Y network, chain network, circle network
d. Circle network, y network, chain network
5. Video conferencing is frequently used for?
a. Internal meetings between groups of employee
b. Disseminating information to staff by management
c. Communication with customers and suppliers
d. Both a and b
6. Once the message is encoded in a desired format it is
transferred through a?
a. Medium of communication
b. Channel of communication
c. Process of communication
d. Means of communication
7. Which of the following indicates the feelings of a result
oriented listener if a speaker unduly prolongs his statements?
a. frustrated
b. unfocussed
c. both a and b
d. none
8. Which of the following is the best ending of a business
letter?
a. Your’s sincerely
b. Your sincerely
c. Yours’ sincerely
d. Yours sincerely
9. The effectiveness of vertical communication may be
impaired if?
a. The subordinates consider that seniors would not be
interested in the opinions of subordinates
b. Subordinates are given access to confidential information
c. Subordinates are not capable enough to understand the
complexity of business
d. All of the above
10. Which of the following is not an advantage oral
communication over written communication?
a. Oral communication is less costly
b. Oral communication facilitates immediate feedback
c. This is less possibility of distortion of information in
oral communication
d. There is greater flexibility in oral communication
11. A …… is a media file that can be downloaded from internet?
a. Podcasting
b. Email
c. Blogs
12. Which of the following helps in building good relationship?
a. Result oriented
b. People oriented
c. Info oriented
d. Future oriented
13. A communication pertained employee turned over?
a. external
b. internal
c. secondary
d. Both a and b
14. An unauthorized access to your computer or network is
called…?
a. Hacking
b. Offence
c. Theft
d. Virus
15. Social networks connect people at?
a. High cost
b. Low cost
c. Medium cost
d. Very high cost
16. The documents, images and resources on World Wide Web
are interrelated by hyperlinks and referenced time through unique …?
a. IP Address
b. Systems
c. Web addresses
d. Browsers
17. Virtual dedicated server is also known as?
a. Virtual service provider
b. Virtual service center
c. Virtual private center
d. Private server
18. Website is made by/on…?
a. Web page
b. Web server
c. On hosting
d. hyperlinks
19. Spamming of email mean?
a. Helpful emails
b. Unwanted advertisement emails
c. Junk like emails
20. Information oriented listeners…?
a. Prefer to build a complete picture by collecting and
consolidating information to reach the decisions…?
b. Assume a highly sympathetic posture of all types of speakers
c. Become frustrated when speaker provide details to
elucidate their viewpoints
d. Both a and b
21. The main purpose of effective business communication
is…?
a. Plan and control operations more effectively
b. Have better coordination between people and groups in organizations
c. Both a and b
d. Hold meetings of board directors at regular interval.
22. All necessary components are packaged into a single
piece of equipment are called?
a. Dedicated system
b. Desktop system
c. Dedicated web hosting
23. Is it beneficial to companies who require something
unusual in their web software and also enhanced security?
a. Root access
b. Standard webhosting
c. Colocation
d. Free webhosting
24. IP address connect to the internet and consist of four
sets of numbers from…?
a. 0-256
b. 0-355
c. 0-155
d. 0-255
25. In email, use of …… letters should be done sparingly?
a. Small letter
b. Medium letter
c. Capital
d. All of above
26. A message sent through email is automatically deleted if
it is more than…?
a. 10 mb
b. 20 mb
c. 15 mb
d. 35 mb
27. Business report is usually ….. than memos and letters?
a. inferior
b. larger
c. better
d. shorter
28. The usual approach is to present the … at the beginning
of the report?
a. Sender name
b. Whole story
c. End of the story
d. Receivers name
29. Which of the following is the component of proposals?
a. Time schedule
b. cost
c. summary
d. all
30. Due diligence is an example of?
a. Short report
b. Routine report
c. Special report
⬇
Download AFC 02 Business Communication Autumn Attempt Feedback 2020 in PDF
0 Comments