Mcqs relating to Communication Skills are given below with their Answers. These Mcqs are tested in various Competitive exams and other general knowledge tests.

Solved Mcqs on Communication Skills


Solved Mcqs on Communication Skills

  1. Communication is a non stop______________.
(A) paper                               (B) process                                           (C) programme                    (D) plan
  1. Communication is a part of ________ skills.
(A) soft                                  (B) hard                                                 (C) rough                               (D) short
  1. The _______________ is the person who transmits the message.
(A) receiver                           (B) driver                                               (C) sender                             (D) cleaner
  1. _____________ is the person who notices and decodes and attaches some meaning to a message. 
(A) receiver                          (B) driver                                               (C) sender                              (D) cleaner
  1. Message is any signal that triggers the response of a _________
(A) receiver                          (B) driver                                               (C) sender                              (D) cleaner
  1. The response to a sender’s message is called _________
(A) food bank                      (B) feedback                                        (C) food                                 (D) back  
  1. ___________ context refers to the relationship between the sender and the receiver   
(A) social                              (B) physical                                          (C) cultural                            (D) chronological
  1. ___________ context refers to the similarity of backgrounds between the sender and the receiver.
(A) physical                          (B) social                                               (C) chronological                 (D) cultural
  1. _________ refers to all these factors that disrupt the communication.
(A) nonsense                         (B) noise                                                (C) nowhere                          (D) nobody
  1. Environmental barriers are the same as ______ noise.
A) physiological                   (B) psychological                                 (C) physical                          (D) sociological
  1. Our dress code is an example of _____________ communication.
(A) verbal                              (B) nonverbal                                      (C) written                             (D) spoken 
  1. Communication strengthens _______ & ______________ relationship is an organization.
(A) employer-father            (B) employer-employer                    (C) mother-employer          (D) mother-child
  1. _______________ communication includes tone of voice body language, facial expressions etc.
(A) non verbal                     (B) verbal                                              (C) letter                                (D) notice
  1. When there is similarity   of background between the sender and the receives such as age, language nationality, religion, gender then this is called _____________ context.   
(A) social                               (B) cultural                                          (C) physical                          (D) dynamic
  1. Letter, e-mail telephone are examples of __________
(A) message                          (B) feedback                                        (C) channel                           (D) encoding
  1. Understanding __________different parts of speech forms the base of leaning grammar
(A) Five                                  (B) Eight                                               (C) Six                                    (D) Seven
  1. It is of paramount importance that one need to construct a __________sentence in the day to day affairs
(A) Wrong                             (B) Correct                                           (C) Incorrect                         (D) Night
  1. A__________way be defined as the name of a person place or thing  
(A) Verb                                 (B) Noun                                               (C) Pronoun                          (D) Adverb
  1. According to hoben “communication is the _____ nituchange of thought or idea.
(A) Visual                              (B) Audio                                              (C) Verbal                            (D) Written
  1. The person who transmits the message is called the ____ or
(A) Sender                            (B) Gives                                               (C) Taker                               (D) Receiver
  1. Proper nouns always begin with ________letters
(A) Running                          (B) Capital                                           (C) Small                               (D) Numerical
  1. ______________nouns require capitalization only if they start the sentence or are part of a title
(A) Common                        (B) Proper                                              (C) Abstract                          (D) Collective
  1. Once the message is encoded in a desired format it is transferred through a medium called ______
(A) Channel                          (B) Medium                                          (C) Media                              (D) Way
  1. The nouns which cannot be felt, seen or heard are called __________
(A) Common                        (B) Proper                                              (C) Abstract                         (D) Collective
  1. The information which is transferred to the receiver has to be interpreted this process is called _____
(A) Encoding                        (B) Decoding                                        (C) Opening                          (D) Closing
  1. All communication events have a _________.
(A) Resource                         (B) Source                                            (C) Start                                 (D) End
  1. Personifications of  strength and violence are considered as  ________ gender. 
(A) masculine                      (B) Feminine                                         (C) common                         (D) Neuter
  1. The message may be misinterpreted because of _____
(A) Barriers                         (B) Distortions                                      (C) Distractions                    (D) Noise
  1. The environment in which the transmitter or receiver are should be ____
(A) Complex                         (B) Competent                                     (C) Complete                        (D) Compatible
  1. A noun that dandies neither a male or a female is ___________gender  
(A) Masculine                       (B) Feminine                                         (C) Common                        (D) Neuter
  1. Countries when referred to by names are also considered _____________
(A) Masculine                       (B) Feminine                                        (C) Common                        (D) Neuter
  1. The Christian sign of the ____ is a gesture pertaining to religion and spirituality.
(A) Plus                                  (B) Minus                                              (C) Division                           (D) Cross
  1. In oral communication there is a possibility of immediate _________
(A) Reaction                         (B) Response                                        (C) Refection                        (D) Reset
  1. In oral communication the speaker can observe the listener’s _______ to what is being elated. 
(A) Reaction                         (B) Response                                        (C) Rejection                        (D) Reset
  1. Nouns that end in “Y” but have a constant before “Y” form their plural by dropping “Y” and adding ___
(A) ves                                   (B) es                                                      (C) s                                        (D) ies
  1. White talking to friends you do not pay attention to the skills of _____ Communication.
(A) Written                            (B) Oral                                                (C) audio                               (D) visual
  1. In oral presentation outside your organisation you must first give the audience a  ______ of your organization.
(A) Flash back                      (B) Background                                  (C) Front view                      (D) Forword view
  1.  ‘A’ and ‘an’ are the ___________--articles  
(A) Definite                           (B) Indefinite                                       (C) Particular                        (D) Specified
  1. The _______ are used to present using overhead projectors.
(A) Acetate film transparent sheet                                                 (B) Paper sheets                  
(C) Polythene sheet                                                                             (D) Butter paper
  1. Any word that adds more meaning to the noun is called an __________
(A) Adverb                            (B) Verb                                                 (C) Adjective                        (D) Noun
  1. A__________indicates the action done by the subject
(A) Verb                                 (B) Adverb                                            (C) Noun                               (D) Pronoun 
  1. A___________is a word which connects words phrases , clauses or sentences
(A) Preposition                     (B) Conjunction                                  (C) Interjection                    (D) Verb  
  1. During presentation using an OHP. One can read information line by line using an opaque sheet to cover the transparency with a view to minimize distraction. This technology is called _________
                (A) Positive disclosure                                                                         (B) Zero disclosure             
                (C) Negative disclosure                                                                       (D) Progressive disclosure
  1. Another thing that you have to avoid is adding to OHP’s with a ________ during a talk.
(A) Chalk                              (B) Pencil                                               (C) Pen                                  (D) Marker
  1. It is important to consider proper _____ room where you are giving your presentation.
(A) Darkness                         (B) lighting                                           (C) Lightning                        (D) ventilation
  1. _____ Listening means learning through conversation
(A) Evaluative                      (B) Appreciative                                  (C) Dialogic                         (D) Empathetic   
  1. In _____ Listening the difference between the sounds is identified
(A) Discriminative             (B) Comprehension                             (C) Dialogic                           (D) Empathetic
  1. The ___________is an exclamation mark
(A) ?                                       (B) .                                                        (C) ,                                        (D) !
  1. Evaluative listening is also called _____
(A) Therapeutic                  (B) Evaluative                                      (C) Dialogic                           (D) Impathetic
  1. The___________is the action or description that occur in the sentence   
(A) Predicate                       (B) Subject                                            (C) Object                             (D) Complement
  1. The _____________speech is also called as reported speech
(A) Direct                               (B) Indirect                                          (C) Indefinite                        (D) Definite
  1. A positive statement (in a question tag) takes a ___________tag
(A) Negative                         (B) Positive                                           (C) Question                         (D) Answer
  1. Hearing is only an important component of ____
(A) Hearing                           (B) Listening                                        (C) Talking                            (D) Speaking
  1. In _____ Listening the main intention is to seek certain information which will be appreciated
(A) Empathetic                    (B) Appreciative                                 (C) Evaluative                      (D) Dialogic
  1. _____ Is an aggressive behavior and will most likely bring a negative response from the speaker.
(A) Interrupting  (B) Yawning                                         (C) Slapping                          (D) Dancing
  1. It is important to choose the right environment because it will help the listener focus & avoid ____
(A) Attrition                          (B) Distractions                                   (C) Disturbances                  (D) Noise
  1. Semantic market are the links between two ____
(A) Words                              (B) Phrases                                            (C) Clauses                           (D) Sentences
  1. _____ Customer not only returns to your organization for a second time but also tells about his satisfaction others.
(A) Unsatisfied                     (B) Impatient                                       (C) Satisfied                         (D) Patient
  1. Always ____ the customer for calling
(A) Slap                                 (B) Reprimand                                     (C) Thank                             (D) Never thank
  1. The technique of ____ should be mastered to handle displeased customers.
(A) BLAST                           (B) BLSAT                                            (C) BALST                            (D) None
  1. In __________verb the action passes from the subject an object
(A) Transitive                      (B) Un transitive                                  (C) Modal                             (D)Main
  1. __________refers to the time of action
(A) Tense                              (B) Transitive                                       (C) Intransitive                     (D) Main  verb
  1. Reading comprehension means understanding a ____ text. 
(A) Oral                                  (B) Written                                           (C) Usual                               (D) Audio  
  1. Reading is a __________________ process.
(A) Encoding                        (B) Listening                                         (C) Decoding                        (D) Talking
  1. While making a slide, the number of words should be limited to a maximum of _______ per slide.
(A) 8                                       (B) 9                                                       (C) 10                                     (D) 11
  1. A group of related words that contain both a subject and predicate and that functions as part of a sentence is
(A) Sentence                         (B) Phrase                                             (C) Clause                             (D) Compound
  1. When we read shorter texts like research papers for specific detailed information we read slowly & with a lot of concentration ,this is called ____ reading. 
(A) Intensive                        (B) Extensive                                        (C) Detailed                          (D Short
  1. Most of our day-to-day reading it done _____
(A) Loudly                            (B) Extensively                                    (C) Intensively                     (D) Silently
  1. _____ is to relate the content to that previous and future learning of the subject
(A) Review                            (B) Reading                                          (C) Recalling                       (D) All
  1. ______ Is nothing but checking whether we have followed the earlier stages promptly and efficiently
(A) Review                            (B) Reading                                          (C) Recalling                         (D) All
  1. Different types of letters used for printing are called _______.
(A) Fonts                               (B) Fronts                                              (C) Both                                (D) None
  1. _______ is a technique that involves changing a text-matter so that it is similar to the main source.
(A) Note – taking                 (B) Paraphrasing                               (C) Summarizing                 (D) Precs writer
  1. Effective paraphrasing avoids the risk of ______
(A) Changing                        (B) Noting                                             (C) Copying                          (D) Plagiarism
  1. ____ Means linking words and phrases together so that the whole text is clear and readable.
(A) Cohesion                        (B) Joining                                             (C) Conjunctions                 (D) Junctions
  1. In the structure of the business letter what comes first.
(A) Reference                       (B) Date                                                 (C) Salutation                       (D) Heading
  1. In the writing of an apology letter, concentrate on 
(A) Problem                                                                                          (B) Compensation              
(C) Rectification of problem                                                           (D) Words 
  1. is the vital part of the letter which to as good as wishing the person.
(A) Salutation                      (B) Enclosure                                        (C) Subject                            (D) Reference
  1. People cannot interact with each other without ____
(A) Communication           (B) Transport                                        (C) Voice                               (D) Loudspeaker
  1. The language of the report should be _____
(A) Formality                        (B) Formal                                           (C) Casual                             (D) Loose
  1. A circular or notice may be issued by only _____ designated for the purpose      
(A) Peon                                (B) Clerk                                                (C) Typist                              (D) Officer

PART-B
  1. T/F
(A) If the tone of the voice and body language are negative the communication will pass.               
 (B) Semantic barriers mean that different words may have different meaning in different cultures. 
(C) Correct choice of channel is one of the main barriers to communication.
(1) TFT                                  (2)FTF                                                   (3)FFF                                    (4) TTT                 
  1. the semantic markers used to indicate the development of ideas or to list the ideas are :-
(A) Primarily                         (B) Secondly                                         (C) Finally                             (D) Consequently
(1) C, B, D                             (2) A, B, D                                             (3) A, C, D                             (4) A, B, C
  1. (A)difference in values and perceptions which may effect the interpretation of the message by the receiver is called ________ barrier,
(B) A tendency to judge, evahiate, approve or disapprove the views is called _________ barrier,
(1) Channel, environment
(2) Semantic, cultural
(3) Cultural, channel
(4) Environmental, channel
  1. T/F
(A) Organization should not try to improve the communication system by getting feedback   .        
 (B) A climate of trust and openness removes organization barriers. 
(C) Organization should choose only one channel.  
(1) TFT                                  (2) TTT                                                  (3) FFF                                   (4) FT
  1. Fill ups. 
(A) Use of a foreign language is a linguistic or ___________ barriers,                                    
(B) Multiple meaning of words can create ________ barriers,                                                 
(C) Lack of coordination between department causes ________ barriers,                                            
(1) Semantic, cultural, individual
(2) Noise, physical, individual
(3) Cultural, semantic, organizational
(4) Channel, cultural, semantic
  1. A noun may be defined as the name of a _____________,___________or __________
(A) Building city, town        (B) Person, place or thing                (C) Fruit, city, cat                 (D) Animal, city fruit 
  1. Countable nouns are those nouns which
(A) Cannot be counted    (B) Things that exist as separate and distinct individual unite    
(A) TF                                    (B) FT                                                    (C) FF                                     (D) TT
  1. Fill ups :-
(A) Right environment is important because it will help the listener focus on what he is listening and avoid ____
(B) When you are too ____ involved in listening you tend to hear what you want to hear & not what is actually said.
(1) Attractions, Emotionally                                                              (2) Distractions, Physically               
(3) Distractions, Emotionally                                                          (4) Attractions, Physically   
  1. Fill ups :-
(A) The best first line of defense when you meet a difficult customer is ____ bring sympathetic to him.
(B) Tack ling a customer who is not satisfied with the treatment he has received needs ____ hearing.
(1) Anger, Impatient           (2) Listening, Patient                         (3) Reading, Doctor             (4) Patient, Listening 
  1. Articles in English may be classified are _________&________
(A) Specific                           (B) concrete                                          (C) Definite                           (D) Indefinite                       
(A) A,B                                  (B) B,C                                                  (C) C,D                                  (D) D,A
  1. Which of them is required as a skill while reading
(A) Ability to interpret         (B) Knowledge                                     (C) Reason for reading
(1) A                                       (2) B                                                       (3) C                                       (4) All
  1.  (A) Tomato , boy tree , man are plural
(B) Tomatoes, boys, trees, and men are plural
(A) TF                                    (B) FT                                                    (C) FF                                     (D) TT
  1. The plural of hero is
(A) Heros                               (B) Heroes                                            (C) Actor                               (D) None
  1. Nouns that end in ‘f’ or ‘fe’ deop ‘f’/’fe’ and add_____________to form plural
                (A) ss                                      (B) s                                                        (C) es                                      (D) ves
(1) A, B                                  (2) B, C                                                  (3) D                                       (4) B, D
  1. True or false :-
(A) When we read a novel a comic strip a magazine it is extensive reading
(B) When we read an article in order to write a review an it you read it intensively
(1) TT                                    (2) FF                                                     (3) TF                                     (4) FT
  1. /F (Singular & Plural )
(A) Tax – tax                       
(B) Baby- babies                                                                                
(A) TT                                    (B) FF                                                     (C) TF                                    (D) FT
  1. (A) ________is used before ‘university’
(B) ________ is used before ‘hour’
(A) An, A                               (B) A, An                                               (C) The, A                             (D) An, The
  1. True or false :-
(A) Pay attention to the appearance of the speaker instead of the subject.
(B) Jumping to conclusion at the beginning of the speech without waiting for the speaker to complete the communication he intends to pass is a quality of a good listener.
(1) TT                                     (2) TF                                                     (3) FF                                     (4) TT
  1. True or false :-
(A) By focusing too much on the facts, the listener may miss the message that the speaker is intending to convey.
                (B) When the listener is intercepting that means he / she is a good listener.
                (1) TF                                    (2) TT                                                     (3) FF                                     (4) FT
  1. T/F
(A) Your’s truly                   
(B) Yours truly                                                                                    
(A) FT                                    (B) TF                                                    (C) TT                                    (D) FF
  1. T/F
    1. Plural of ‘I’ is ‘Me’ .
    2. Plural of ‘I’ is ‘We’ .
(1) TF                             (2) FT                                                    (C) TT                                    (D) FF
  1. Fill ups.
    1. ________ of these belong to the landed gentry.
    2. ________ of the boys could get the prize.
(1) Each, every                     (2) Each, either                                   (C) Every, each                    (D) Either, each
  1. Fill ups.
`               (A) ______ Can take a horse to the pond, but __________ can make it drink.
                (1) Someone, anyone                                                                                         (2) Someone, No one
                (3) Anyone, someone                                                                                         (4) Anyone, No one
  1. Fill ups.
`               (A) ______ the manager __________ his subordinates failed in their duty.
                (1) Neither, either                                                                                                 (2) Neither, or
                (3) Either, or                                                                                                        (4) Either, nor
  1. Prior to note taking there is the aspect of ____ or ______.
(A) Listening                         (B) Writing                                            (C) Speaking                         (D)Reading
(1) A, B                                  (2) B, C                                                  (3) C, D                                  (4) D, A
  1. An effective strategy for note – taking includes an ___ and ____ approach.
(A) Inefficient, systematic (B) Inefficient, unsystematic           
(C) Efficient, unsystematic                                                                (D) Efficient, systematic
  1. In making notes ______ and _____ are of outmost importance
(A) Clarity, organization (B) Mistiness, organization
(C) Mistiness, unclarity                                                                       (D) Foggy, organization
  1. T / F
(A) While writing business letters one should directly focus on the message to be told.
(B) Use old fashioned stuffy phrases and long sentences.
(1) TT                                     (2) TF                                                    (3) FF                                     (4) FT
  1. Usually the business letter is drafted in two styles.
(A) Blocked                          (B) Unblocked                                      (C) Semi-blocked
(1) A, B                                  (2) B, C                                                  (3) A, C                                  (4) None
  1. Points to be kept in mind while writing apology letters.
(A) Take full responsibility of the problem caused                       (B) Be dramatic while apologizing
(1) TF                                    (2) FT                                                     (3) FF                                     (4) TT
  1. Resume must include
(A) Your skill                        (B) Your aims goals                            (C) Your projects, researches
(1) A, B                                  (2) B, C                                                  (3) C, A                                  (4) All
  1. Fill ups:-
(A) The main parts of an agenda are ____ and ___.
(1) Heading                           (2) Body                                                (3) Both                                 (4) None
  1. T / F
(A) Paraphrasing aims to shorten the length of a text.                 (B) Paraphrasing changes the meaning of the text 
(1) TF                                     (2) FT                                                     (3) FF                                     (4) TT
  1. Match the following :-
(A)
Although
(1)
Says an idea more simply
(B)
In brief
(2)
Generalizes or sums up
(C)
In other words
(3)
For instance
(D)
Provides an example
(4)
Indicates other ways of considering something
(a) A – 1, B – 2, C – 3, D – 4                                                             (b) A – 4, B – 2, C – 1, D – 3
(c) A – 3, B – 4, C – 2, D – 1                                                              (d) A – 2, B – 1, C – 4, D – 3              
  1. In business letters :-
(A) Signature is placed above the complimentary close
(B) Salutation is written after the address
(1) TT                                     (2) FF                                                     (3) TF                                     (4) FT
  1. True or false :-
(A) A text book is read only for the pleasure of reading it.
(B) Reading is an encoding process of communication
(C) The intention of reading a medical report is to gain information.
(1) TFT                                  (2) TTT                                                  (3) FFF                                   (4) FTF
  1. Reading for information may be both ____ and _____
(A) Internal, external        (B) Internal, outer                                (C) Inside, external              (D) Inner, outer
  1. Professional reading is done when you need to continue _______ and _____ to develop thinking skills
(A) Learning, studying      (B) Learning, speaking                       (C) Reading, speaking        (D) Speaking, listening
  1. T / F
(A) When you invite any guest to a function you have to clearly write the time and Venue
(B) It is bad business etiquette to write any acceptance or declination of an invitation.
(1) TF                                    (2) FT                                                     (3) FF                                     (4) TT
  1. When we read aloud our concentration is divided between ____ and _____
(A) Listening                         (B) Hearing                                           (C) Reading                          (D) Speaking
(1) A, B                                  (2) B, C                                                  (3) C, D                                  (4) D, A

PART-C
  1. In a job application.
(A) Write the name of the person who you are addressing in the salutation.
(B) Write the vacancy you are applying for in the subject.
(C) After your signature there is no need to write your full name clearly.
(1) TFT                                  (2) FTF                                                  (3) FFT                                   (4) TFF
  1. T/F
(A) Abstract nouns cannot be seen, felt or heard                         
 (B) Common nouns identify the particular variety 
(C) Collective nouns take a plural verb
(1) FFFF                                 (2) TTT                                                  (3)TFF                                   (4) FTF                  
  1. Match the following :-
(A)
Loud
(1)
Reading with full concentration
(B)
Silent
(2)
Reading in book stalls
(C)
Skimming
(3)
When concentration is divided between reading and speaking
(1) A – 1, B – 2, C – 3         (2) A – 3, B – 1, C – 2                         (3) A – 2, B – 1, C – 3         (4) A – 1, B – 3, C – 2
  1. Arrange the steps in SQ3R technique
(1) Recall                               (2) Question                                          (3) Survey             (4) Reading           (5) Review
(A) 3 – 4 – 1 – 2 – 5            (B) 1 – 2 – 3 – 4 – 5                            (C) 5 – 1 – 2 – 3 – 4            (D) 3 – 2 – 4 – 1 – 5
  1. True or false :-
(A) Professional reading is done when you need is continue learning and studying so that you develop your own thinking and skills
(B) Action reading is done when you do not need to do something concrete in the not too distant future after you have read.
(C) A reader can understand a text only when s / he actively uses his / her mental abilities
(1) TTT                                  (2) FFF                                                   (3) TFT                                 (4) FTF
  1. T/F
(A) The resume should be official and not general.
(B) Never give a brief about your experience and skill in the levering letter of a job application. 
(C) You must always send your original documents in a resume as an enclosure.
(1) TTT                                  (2) FFF                                                   (3) TFF                                  (4) FTT
  1. T / F
(A) The press release is written in first person                                
(B) List your jobs in a resume in reverse chronological order.
(C) The heading of the press release should be in one sentence.
(1) FTT                                 (2) TFT                                                  (3) FFF                                   (4) TTT
  1. T / F
(A) In a press release the heading should not be written in capitals
(B) The heading should be long
(C) Put an exclamation at the end of the heading.
(1) TTT                                  (2) FFF                                                  (3) TFT                                  (4) FTF
  1. T/F
In writing a complaint the following points should be kept in mind
(A) Always be sarcastic angry or threatening                                 (B) Write a long complaint letter     
(C) Send original documents
(1) TTT                                  (2) FFF                                                  (3) FTF                                   (4) TFT 
  1. In a job application.
(A) Write the name of the person who you are addressing in the salutation.
(B) Write the vacancy you are applying for in the subject.
(C) After your signature there is no need to write your full name clearly.
(1) TFT                                  (2) FTF                                                  (3) FFT                                   (4) TFF
  1. Match of the following :-
(A)
Evaluative listening
(1)
HR people trainers help employees to learn & develop
(B)
Therapeutic listening
(2)
Listening to music, poetry
(C)
Appreciative listening
(3)
Someone tries to persuade us
(a) A – 1, B – 2, C – 3                                                                         (b) A – 2, B – 3, C – 1        
(c) A – 3, B – 1, C – 2                                                                         (d) A – 3, B – 2, C – 1
  1. Match of the following :-
(A)
Dialogic listening
(1)
To seek certain information which will be appreciated
(B)
Appreciative listening
(2)
Learning through conversation
(C)
Empathetic listening
(3)
To understand benefit moods emotions
(a) A – 1, B – 2, C – 3                                                                         (b) A – 2, B – 3, C – 1        
(c) A – 3, B – 1, C – 2                                                                         (d) A – 2, B – 1, C – 3
  1. True or false :-
In order to improve hastening skills :-
(A) We should not maintain eye contact
(B) We should be emotionally involved
(C) Avoid distractions
(1) TTT                                  (2) FFT                                                  (3) TFT                                  (4) FFF  
  1. Match of the following :-
(A)
Show a cause & effect relationship
(1)
For Instance for example
(B)
Indicate how ideas are being developed
(2)
Hence therefore, because
(C)
For illustrations and examples
(3)
Primarily, first & foremost to begin with
(a) A – 1, B – 2, C – 3                                                                         (b) A – 2, B – 3, C – 1        
(c) A – 3, B – 1, C – 2                                                                         (d) A – 1, B – 3, C – 2
  1. True or false :-
(A) Semantic markers like it is worth noting is used to indicate the relative importance of different items.
(B) For illustrations and examples semantic markers like primarily secondly are used  
(C) To express a time relationship we use- so, thus, hence.
(1) TTT                                  (2) FFF                                                   (3) FTF                                   (4) TFF
  1. (A) A ____ & _____ Listening is the best answer to satisfy even the most short tempered customer
(B) We should always ____ the customer for calling & complaining.
(1) Passive, impatient, slap                                                                (B) Patient, active, thank
(3) Impatient, passive, thank                                                            (D) Passive, active, thank
  1. Match of the following :-
(A)
Hearing
(1)
Active
(B)
Listening
(2)
Passive
(C)
Interrupting
(3)
Negative
(a) A – 1, B – 2, C – 3                                                                         (b) A – 2, B – 1, C – 3        
(c) A – 3, B – 1, C – 2                                                                         (d) A – 1, B – 3, C – 2
  1. True or false :-
(A) Concentration requires willingness and practice
(B) While listening to a speaker you can involve yourself in multi tasks.
(C) Practicing active listening helps to develop concentration.
(1) TFT                                 (2) FFF                                                   (3) TTT                                  (4) FFT
  1. Fill ups :-
(A) While listening we should not let our mind wander, so we should avoid ____.
(B) We should focus on _____ not on the delivery style of the speaker.
(C) In order to remain objective & open – minded we should avoid ____ involvement.
(1) Emotional, distractions, content                                 (2) Distractions, content, emotional
(3) Content, distractions, emotional                                                (4) Distracts, emotional, content
  1. Arrange the steps involved in listening
(A) Giving meaning to the data                                        (B) Reconstructing                              (C) Processing the data                                                                      
(1) A – B – C                        (2) B – C – A                        (3) C – B – A                        (4) B – A – C 
  1.  When you receive a telephone call
(A) Be prepared have a pen, notepad
                (B) Do not answer the phone quickly
                (C) Do not give the call your full attention.
                (1) TTT                                  (2) FFF                                   (3) TFF                                  (D) FTT
  1. During a telephone conversation
(A) Do not answer promptly
                (B) Be alert
                (C) Be natural
                (1) TTT                                  (2) FFF                                   (3) TFF                                   (D) FTT
  1. During a telephone communication
(A) Be expressive
                (B) Be distinct
                (C) Do not be pleasant
                (1) TTT                                  (2) TTF                                 (3) FFF                                   (D) FTT
  1. During a telephone conversation
(A) Leave the caller on hold                                              (B) Be courteous
(C) Transfer the call always do not handle is yourself
(1) TTF                                  (2) TTT                                  (3) FFF                                   (D) FTF
  1.  T/F:- when you dial a number and some one picks up the phone at the other end.
(A) Ask the person who picks up the phone that who is at the other end of the telephone.
                (B) Do not give your identity
                (C) Speek directly is the person without knowing who he is
                (1) TFF                                  (2) TTT                                  (3) FFF                                   (D) FTF
  1. Fill ups –
Check the steps in oral presentation.
(1) ________       (2) _________ (3) Description of methods & results
(4) Conclusions: suggestion & a summary: (5) _________
(A) Introduction, background, question 
                (B) Background, introduction, question 
                (C) Introduction, communication, question
                (D) Background, communication, answer
  1. T/F uses of overhead projector -
(A) Helps speaker have eye contact with the audience.
                (B) Provides different access to the presenter
                (C) Helps to focus audience attention  
                (1) FTF                                   (2) TFT                                 (3) TTT                                  (D) FFF
  1. True or False
(A) The best policy is to ask for identify of the person or the other end first before announcing your identity
                (B) Never leave a caller or hold
                (C) Use simple language, avoid slang technical ferns.
                (1) TFT                                  (2) FTT                                 (3) TTT                                  (D) FFF
  1. True or False
(A) By using a dissolve unit and two slide projectors it is possible to create a transition fade in and out effect
                (B) Slide are more effective in well-lit-room.
                (C) Audiences consider slides as more professional.
                (1) TFT                                 (2) FFF                                   (3) TTT                                  (D) FTF
  1. Match
(1)
OHP
(A)
Different types of ret less used printing 
(2)
Slide projection
(B)
Bulky to transport
(3)
Fonts
(C)
Portable easy to store
(a) 1 – A, 2 – B, 3 – C                                                                         (b) 1 – B, 2 – C, 3 – A        

(c) 1 – B, 2 – A, 3 – C                                                                         (d) 1 – C, 2 – B, 3 – A 


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