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About this Course:

In this final, capstone course of the Google Project Management Certificate, you will practice applying the project management knowledge and skills you have learned so far. We encourage learners to complete Courses 1-5 before beginning the final course, as they provide the foundation necessary to complete the activities in this course. 

Capstone: Applying Project Management in the Real World Week 1 Quiz Answers

Q1. Which of the following pieces of information from the supporting materials is appropriate for the project summary? Select all that apply.

  • The Sauce & Spoon locations selected for the rollout
  • Plans to expand the tablet rollout to all Sauce & Spoon locations
  • The pilot will roll out in the bar area of each restaurant
  • A detailed timeline of the project’s tasks and milestones

Q3. Which goals did you identify in the supporting materials for this project? Select all that apply.

  • Create a project charter
  • Hire 3-5 more waitstaff at each location
  • Increase product mix
  • Decrease table turn time by 30 minutes

Q4. Which goals are suggested or implied by the supporting materials? Select all that apply.

  • Reduce the number of negative customer reviews
  • Adjust the restaurant layout to increase efficiency
  • Reduce the size of the kitchen staff
  • Decrease employee burnout and turnover

Q5. Which deliverables did you identify in the supporting materials for this project? Select all that apply.

  • Tablets installed in the bar area of two restaurant locations
  • A customer loyalty program
  • Clear data points to track metrics
  • A plan to train the staff on the new system

Quiz 2: Activity: Revise your project charter

Q2. Which of the following decisions are the subject of stakeholder misalignment within the Sauce & Spoon tablet project?

  • Reallocate payroll to hire more kitchen staff
  • Upgrade the WiFi systems to ensure the tablets run smoothly
  • Remove decreasing guest wait time as a separate goal
  • Measure project goals through the end of June

Q3. How does a project charter act as an alignment tool? Select all that apply.

  • Facilitates disagreements among team members about project goals and deliverables
  • Ensures consistency because it does not change throughout the project
  • Addresses misalignments and documents when and how stakeholders resolve them
  • Lays out project details to ensure the team is working toward the outcomes all stakeholders expect

Q4. How do Peta and her team resolve the issue of reallocating payroll to the kitchen staff?

  • They agree that the added revenue from the tablets will allow Sauce & Spoon to hire more kitchen staff.
  • They agree to hire more bussers and runners to ensure the success of the tablet project.
  • They discuss several ideas, but do not resolve the issue.
  • They decide to hire part-time line cooks.

Quiz 3: Activity: Update your project charter goals

Q2. Which of the following is an example of a measurable goal?

  • Reduce food waste by 25% by the end of Q2
  • Decrease table turn time by improving ticket order flow
  • Improve back-of-house employee satisfaction
  • Improve table service productivity and efficiency by installing tabletop menu tablets at the start of Q2

Q3. Which of the following is an example of a time-bound goal? Select all that apply.

  • Decrease table turn time by 30%
  • Increase appetizer sales by the end of Q2
  • Increase average check value to $75
  • Implement menu tablets by the start of Q2

Q4. One of the project goals is to decrease average table turn time. Which version of this goal meets all the SMART criteria?

  • Decrease average table turn time by approximately 30 minutes by the end of the second quarter (Q2), resulting in decreased customer wait time
  • Decrease average table turn time by 30 minutes, resulting in decreased customer wait time and more profit
  • Decrease average table turn time by 30 minutes by the end of the week, resulting in more profit and a decrease in customer wait time
  • Decrease average table turn time by the end of the year in order to keep executives and investors happy

Q5. One of the project goals is to increase the average check total for each table. Which version of this goal meets all the SMART criteria?

  • Increase average check total by $75 by selling more appetizers and beverages within five years
  • Increase average check total by selling more appetizers and beverages by the end of Q2
  • Increase average check total to $75 by selling more appetizers and beverages by the end of Q2, resulting in increased profits
  • Increase average check total to $75 by the end of Q2

Quiz 4: Test your knowledge: Project charter components

Q1. What is the purpose of a project charter? Select all that apply.

  • Defines the project and outlines necessary details
  • Organizes vital project information
  • Serves as a detailed project plan with a schedule
  • Acts as a useful reference throughout the project

Q2. What three  s should you ask yourself when adding details to a project charter? Select all that apply.

  • Who are the stakeholders?
  • What details are most important to the stakeholders?
  • Which project management tools would the stakeholders prefer the team use?
  • Are there project details that the stakeholders might disagree with?

Q3. How can you use your project charter as a tool to align with stakeholders in the initiation phase?

  • Edit the project charter into a 1-page, high-level summary for your team members to review.
  • Ask stakeholders to each submit their visions for the project and add these as separate project charters.
  • Introduce the project team to stakeholders so that everyone can discuss the project charter together.
  • Present the project charter to stakeholders to confirm that everyone agrees with the project information.

Q4. Fill in the blank: _____ are the expected gains of a project. These can be direct or indirect.

  • Stakeholders
  • Costs
  • Benefits
  • Milestones

Q5. What step for making project charter goals measurable involves researching how others in your industry quantify success?

  • Benchmarking
  • Budgeting
  • Setting milestones
  • Aligning stakeholders

Quiz 5: Activity: Complete a stakeholder analysis

Q2. Where in the Power-Interest Grid did you place the following stakeholder: Omar Mubarak? Keep Satisfied, Manage Closely, Monitor or Show Consideration? Write 1-2 sentences on why you chose this place on the grid.

Where in the Power-Interest Grid did you place the following stakeholder: Omar Mubarak? Keep Satisfied, Manage Closely, Monitor or Show Consideration? Write 1-2 sentences on why you chose this place on the grid.

Q3. Where in the Power-Interest Grid did you place the following stakeholder: Deanna Coleman? Keep Satisfied, Manage Closely, Monitor or Show Consideration? Write 1-2 sentences on why you chose this place on the grid.

Where in the Power-Interest Grid did you place the following stakeholder: Deanna Coleman? Keep Satisfied, Manage Closely, Monitor or Show Consideration? Write 1-2 sentences on why you chose this place on the grid.

Q4. Where in the Power-Interest Grid did you place the following stakeholder: Carter Ward? Keep Satisfied, Manage Closely, Monitor or Show Consideration? Write 1-2 sentences on why you chose this place on the grid.

Where in the Power-Interest Grid did you place the following stakeholder: Carter Ward? Keep Satisfied, Manage Closely, Monitor or Show Consideration? Write 1-2 sentences on why you chose this place on the grid.

Q5. Where in the Power-Interest Grid did you place the following stakeholder: Gilly Tyson? Keep Satisfied, Manage Closely, Monitor or Show Consideration? Write 1-2 sentences on why you chose this place on the grid.

Where in the Power-Interest Grid did you place the following stakeholder: Gilly Tyson? Keep Satisfied, Manage Closely, Monitor or Show Consideration? Write 1-2 sentences on why you chose this place on the grid.

Q6. Where in the Power-Interest Grid did you place the following stakeholder: Alex Schmidt? Keep Satisfied, Manage Closely, Monitor or Show Consideration? Write 1-2 sentences on why you chose this place on the grid.

Where in the Power-Interest Grid did you place the following stakeholder: Alex Schmidt? Keep Satisfied, Manage Closely, Monitor or Show Consideration? Write 1-2 sentences on why you chose this place on the grid.

Q7. Where in the Power-Interest Grid did you place the following stakeholder: Nia Williams? Keep Satisfied, Manage Closely, Monitor or Show Consideration? Write 1-2 sentences on why you chose this place on the grid.

Where in the Power-Interest Grid did you place the following stakeholder: Nia Williams? Keep Satisfied, Manage Closely, Monitor or Show Consideration? Write 1-2 sentences on why you chose this place on the grid.

Q8. Where in the Power-Interest Grid did you place the following stakeholder: Zane Dutchman? Keep Satisfied, Manage Closely, Monitor or Show Consideration? Write 1-2 sentences on why you chose this place on the grid.

Where in the Power-Interest Grid did you place the following stakeholder: Zane Dutchman? Keep Satisfied, Manage Closely, Monitor or Show Consideration? Write 1-2 sentences on why you chose this place on the grid.

Q9. Where in the Power-Interest Grid did you place the following stakeholder: Larissa Stein? Keep Satisfied, Manage Closely, Monitor or Show Consideration? Write 1-2 sentences on why you chose this place on the grid.

Where in the Power-Interest Grid did you place the following stakeholder: Larissa Stein? Keep Satisfied, Manage Closely, Monitor or Show Consideration? Write 1-2 sentences on why you chose this place on the grid.

Q10. Where in the Power-Interest Grid did you place the following stakeholder: Seydou Diallo? Keep Satisfied, Manage Closely, Monitor or Show Consideration? Write 1-2 sentences on why you chose this place on the grid.

Where in the Power-Interest Grid did you place the following stakeholder: Seydou Diallo? Keep Satisfied, Manage Closely, Monitor or Show Consideration? Write 1-2 sentences on why you chose this place on the grid.

Capstone: Applying Project Management in the Real World Week 2 Quiz Answers

Quiz 1: Reflection: Analyzing a project charter

Q1. As a project manager starting a new project, one of your main responsibilities is to identify all project tasks. Often, you need to analyze documentation, such as project charters, emails, and old project plans, to identify tasks for your team. In this exercise, you will review a project charter and list possible tasks. Are you ready?

I’m ready!

Q2. Start by writing at least two strategies to identify and define tasks. For example, one strategy is to review the deliverables in the project charter and ask yourself, “What steps does the team need to take in order to achieve this?”

Start by writing at least two strategies to identify and define tasks. For example, one strategy is to review the deliverables in the project charter and ask yourself, “What steps does the team need to take in order to achieve this?”

Q3. Next, review the sample project charter:

Project Charter: Website Redesign for a Restaurant

Project Summary: Launch a website redesign that now features online ordering to expand ordering options and increase revenue.

Goals of Project:

  • Increase revenue by 15% in the first six months
  • Increase visitor time on the website by 10% in the first three months
  • Increase customer email collection by 50% in the first 12 months
  • Expand online ordering to four third-party delivery platforms in the first three months
  • Resolve all urgent technical issues reported by customers in the first three months

Deliverables:

  • Digital photograph collection of food and business location
  • Online content archive, including written content and existing graphics/media
  • Online ordering embedded in the landing page
  • Online ordering loyalty program
  • Available on third-party delivery platforms (e.g., Uber Eats, Postmates, DoorDash, and GrubHub)
  • Staff training on new ordering process

Scope and Exclusion:

In-scope:

  • New design of website
  • Add new photos to website
  • Add rewritten and new content to website
  • Online ordering functionality and payment options
  • Staff training
  • Information and content for third-party delivery platforms

Out-of-scope:

  • Social media management
  • Rebranding of the company logo and colors
  • Implementing online chat
  • Online-only menu

Benefits and Costs

Benefits:

  • New options for customers to order food
  • Increase in sales through this new medium of online ordering
  • Persuade more customers to purchase food with better quality photos and copy
  • Increase search engine rankings with website improvements
  • Grow email list from opt-ins to online promotions
  • Increase online awareness through third-party delivery platforms

Costs:

  • Website designer: $6,500
  • Photographer: $1,000
  • Staff training: $250

I’ve reviewed the charter!

Q4. As a project manager overseeing the launch of the website redesign, use the strategies outlined in question two and the charter above to write at least five tasks for the project.

As a project manager overseeing the launch of the website redesign, use the strategies outlined in question two and the charter above to write at least five tasks for the project.

Quiz 2: Activity: Identify project tasks: Analyze project documents

Q2. What are some resources you can consult to find tasks to add to a project plan? Select all that apply.

  • Customer surveys
  • Project plans used in the past for similar projects
  • The project charter
  • Relevant work documents, like emails or meeting notes

Q3. Which of these tasks might you identify from your Sauce & Spoon menu tablets project charter? Select all that apply.

  • Install tablets in the bar areas at the Downtown and North restaurant locations
  • Train management, FOH staff, and BOH staff
  • Add a reservation booking feature to the tablets
  • Implement a post-dining survey to assess customer satisfaction

Q4. Which of the following tasks from the historical project plan could be helpful for the tablet project? Select all that apply.

  • Create a launch day plan: staffing, troubleshooting, etc.
  • Generate quotes and review costs
  • Create contracts and statements of work for vendors
  • Test out reservation systems

Q5. Which of the following project tasks can you identify from the email exchange about tablet logistics? Select all that apply.

  • Connect the Sauce & Spoon marketing team with Terrific Tablets for branding
  • Train the staff to update the menu
  • Train general managers how to enter payroll
  • Schedule an electrician

Quiz 3: Activity: Identify project tasks: Conduct online research

Q2. How does domain knowledge help project managers with new projects? Select all that apply.

  • Means they don’t need to know anything about an industry in order to work in it
  • Saves time on future projects within that industry
  • Makes them experts in a given industry and types of projects in that industry
  • Provides information about a given industry and types of projects in that industry

Q3. Imagine you come across the following information in your online research:

“Our restaurant keeps our devices safe by always locking them up at the end of service, and making sure we keep track of them at all times.” 

What tasks could you create from this finding that would help with the tablet rollout project? Select all that apply.

  • Enable GPS location services on each tablet
  • Upgrade the restaurant’s security system
  • Create a procedure for securing tablets at the end of the night (at the table or in a safe)
  • Run tests on the tablet software

Q4. Imagine you come across the following information in your online research:

“Tablets increase customer confidence that their credit card information won’t be stolen when they understand that transactions take place through a secure portal at the table.”  

What tasks could you create from this finding that would help with the tablet rollout project? Select all that apply.

  • Include payment security talking points in waitstaff training
  • Encourage all customers to use cards even when seated at tables without tablets
  • Create messaging about payment portal security to display on the tablets
  • Partner with a credit card company to offer discounts

Quiz 4: Test your knowledge: Identifying tasks

Q1. As a project manager working on a new project, you need to identify potential tasks for the team. For this project, there are many roles that require specific expertise and many distinct tasks. Additionally, some team members will have similar tasks. You’d like to have the team generate a full list of detailed tasks and get agreement on the tasks and owners. What interaction should you have?

  • Leadership check-in with key stakeholders
  • Discussion with experts not on the team
  • One-on-one conversations with team members
  • Group brainstorm with the team

Q2. As a project manager working on a new project, you need to select a graphic designer on your team to work on a marketing campaign. You’re unsure of each designer’s background and skill set. Which type of interaction would be best to learn more about each teammate’s background and identify potential tasks? 

  • One-on-one conversations with team members
  • Group brainstorm with the team
  • Meeting with key stakeholders
  • Consultation with experts not on the team

Q3. As a project manager working on a new project, you need to identify potential tasks for the team. For a deliverable, you need to create marketing materials, but your team’s primary expertise is product development. Which type of interaction would be best to identify marketing-related tasks?

  • Meeting with key stakeholders
  • One-on-one conversations with team members
  • Consultation with experts not on the team
  • Group brainstorm with the team

Q4. As a project manager working on a new project, you need to identify potential tasks for the team. For this project, you plan to get input from the team’s leadership about tasks. Which type of interaction would be best to identify tasks?

  • Consult with experts not on the team
  • Meeting with key stakeholders
  • Group brainstorm with the team
  • One-on-one conversations with team members

Q5. As a project manager, you’re going to meet with a stakeholder to discuss potential project tasks. What are two best practices to prepare for the meeting?

  • Wait to gather task information so you can be more open minded during the meeting.
  • Outline clear  s that still need answers.
  • Gather as much task information as possible before the meeting.
  • Schedule a pre-call before the official meeting.

Quiz 5: Activity: Part 2: Identify project tasks from key conversations

Quiz 6: Test your knowledge: Time estimation

Q1. What are the benefits of providing accurate time estimates for individual tasks? Select all that apply.

  • They help you accurately track task progress.
  • They enable you to avoid purchasing expensive project management software.
  • They establish a better sense of the overall project timeline.
  • They help you predict if a milestone may go over a deadline.

Q2. As a project manager, you try to get an accurate time estimate for a task by communicating with an expert. After considering their time estimate, you are unsure if it includes all steps of a task, so you ask them to explain each step in detail. 

What strategy for getting an accurate time estimate did you choose?

  • Check the expert’s understanding of the task.
  • Assess the expert’s confidence level in their estimate.
  • Ask the expert how likely they think it is that an assumption might not work out and how it would affect their estimate.
  • Check the expert’s estimates against the actual time spent on similar tasks in previous work.

Q3. As a project manager, you try to get an accurate time estimate for a task by communicating with an expert. After receiving their time estimate, you ask  s like, “What equipment do you suppose you’ll have?” and “How many people do you expect to work on the task?”

  • Ask the expert how likely it is that assumptions they have might not work out and how it would affect their estimate.
  • Discuss the assumptions the expert may be making when they give an estimate.
  • Check the expert’s estimates against the actual time spent on similar tasks in previous work.
  • Assess the expert’s confidence level in their estimate.

What strategy for getting an accurate time estimate did you choose?

Q4. As a project manager, you try to get an accurate time estimate for a task by communicating with an expert. You ask them to think back to a task that resembles the one for this project and describe what was the same, what was different, and if thinking about this previous task changes their estimate. What strategy for getting an accurate time estimate did you choose?

  • Check their understanding of the task.
  • Discuss the assumptions the expert may be making when they give an estimate.
  • Check the expert’s estimates against the actual time spent on similar tasks.
  • Ask the expert how likely they think it is that their assumptions might not work out and how it would affect their estimate.

Q5. What type of time estimate considers how long it takes to complete a task, plus the time it takes to test the product?

  • Conservative estimate
  • Total duration estimate
  • Timeline estimate
  • Effort estimate

Quiz 7: Activity: Part 2: Identify time estimates for your project plan

Q2. Peta spoke with Seydou about how long it would take for the tablets to arrive. What are some risks that might affect the time estimate for shipping and receiving the tablets? Select all that apply.

  • A shipping delay
  • Tablets shipping with outdated software
  • Broken devices
  • A repair fee to fix broken devices

Q3. Peta spoke with Deanna about how long it should take to finalize menu items and coupon values. What are some risks that might affect the time estimate for uploading menu and coupon content? Select all that apply.

  • Carter’s schedule can be unpredictable
  • Restaurant customers are not interested in coupons
  • Waitstaff have not yet been trained to use the tablets
  • Carter wants to revamp the menu before he finalizes the menu and coupon information

Q4. Peta spoke with Seydou about how long it would take to integrate the tablets with Sauce & Spoon’s POS system. What are some risks that might affect the time estimate around POS integration? Select all that apply.

  • The updated POS software has a yearly licensing fee
  • The waitstaff hasn’t been trained on the tablets yet
  • Sauce & Spoon may not be running version 3.0 of their POS software
  • Sauce & Spoon may need to update their POS system

Q5. Based on the tablet shipping estimate transcript, what time estimate is appropriate for the tablet shipping schedule?

  • 10 days
  • 3 days
  • 14 days
  • 5 days

Q6. Based on the scheduling software installation transcript, what time estimate is appropriate for the software installation schedule?

  • 10 days
  • 7 days
  • 3 days
  • 5 days

Quiz 8: Activity: Add confidence ratings

Q2. The meeting notes state that training will happen in two phases—one for managers and one for staff. Which of the following three-point time estimates would you choose for fully training the team (including planning, training the managers, and training the staff at each location)?

  • Optimistic: 20 days; Most Likely: 14 days; Pessimistic: 10 days
  • Optimistic: 10 days; Most Likely: 14 days; Pessimistic: 21 days
  • Optimistic: 2 days; Most Likely: 1 day; Pessimistic: 4 days
  • Optimistic: 15 days; Most Likely: 30 days; Pessimistic: 45 days

Q3. Which of the following pieces of information should Peta consider when determining the confidence rating for the wiring time estimate? Select all that apply.

  • The team’s level of confidence in the time estimate
  • The team is still waiting for the menu update
  • The electrician is confident in the amount of time they need to complete the wiring
  • The restaurant has attempted table wiring at least once before

Q4. The meeting notes state that Sauce & Spoon has never integrated tablet software with their POS system before and may need to upgrade the system before starting the integration. What confidence rating is appropriate for the POS system time estimates?

  • High
  • Medium
  • Low

Q5. The meeting notes state that the electrician could complete the wiring for both locations in two business days (or 16 hours). Because the restaurants cannot close for a full day for the upgrade, the team estimates four business days (two half-days at each location) to complete the wiring. Based on this information, what notes could you make to add context for this task in the project plan? Select all that apply.

  • “Find money in the budget for an electrician”
  • “Check with electrician on whether mornings or afternoons work better with their schedule”
  • “Contact internet service provider to ensure the network can handle tablet WiFi traffic”
  • “Notify GMs when their locations need to close for wiring”

Capstone: Applying Project Management in the Real World Week 3 Quiz Answers

Quiz 1: Activity: Add quality standards to your project plan

Q2. What are some ways that Peta and Deanna agree to measure the customer satisfaction quality standard for the tablet project? Select all that apply.

  • 80% email capture and restaurant newsletter opt-in
  • Lobby wait time of under 10 minutes
  • An average table turn time of 45 minutes
  • 98% order accuracy

Q3. Quality standard criteria should be objective and measurable. In addition to the methods mentioned in the check-in transcript, what is another way Deanna and Peta could measure customer satisfaction for the tablet project?

  • Create a positive experience around the tablets
  • 5% more birthday celebrations across restaurant locations
  • Increase waitstaff efficiency
  • Increase customer retention in tablet areas by 5%

Q4. In addition to customer satisfaction, what are some other quality standard categories that could help evaluate the success of the tablet test launch? Select all that apply.

  • Environment
  • Functionality
  • Ease-of-use
  • Design

Quiz 2: Test your knowledge: Evaluation questions

Q1. Fill in the blank: _____ involves observing, measuring, and then comparing your findings to a set of agreed-upon criteria.

  • Standardization
  • Regulation
  • Evaluation
  • Administration

Q2. Which quality management process includes beta testing, internal checklists, and feedback surveys?

  • Quality standards
  • Quality control
  • Quality planning
  • Quality assurance

Q3. What does evaluation help project managers to do?

  • Track, manage, and communicate about projects
  • Budget, schedule, and scope projects
  • Plan, execute, and complete projects
  • Improve, judge, and learn about projects

Q4. What aspects of a project do evaluation  s measure? Select all that apply.

  • Impact
  • Risks
  • Effectiveness
  • Outcomes

Q5. There are two main categories of evaluation  s. One type helps you make improvements. What does the other type help you do?

  • Measure and compare
  • Adjust and regulate
  • Empathize and communicate
  • Manage and delegate

Q6. Certain evaluation  s help improve a product or service while others help measure and compare. Which three of the following  s can help you improve?

  • Which goals are we meeting?
  • What are the most common participant reactions?
  • What were the results?
  • What works and what doesn’t?
  • What were the costs?

Q7. Which three of the following evaluation  s can help you measure and compare project outcomes?

  • Which goals are we meeting?
  • Are there any lessons to be learned?
  • What were the costs and benefits?
  • How can we improve?
  • Were there unintended results?

Q8. Which criteria do effective evaluation  s meet? Select all that apply.

  • They relate to the purpose of the project.
  • They address stakeholder or user values, interests, and concerns.
  • They quickly reduce project overhead.
  • They are practical and feasible to answer with available resources.

Quiz 3: Activity: Create evaluation questions and indicators

Q2. Which of the following are examples of good evaluation  s you could ask about customer satisfaction with the tablet project? Select all that apply.

  • Does the waitstaff enjoy using the tablets?
  • Are customers having a better dining experience with the tablets?
  • Are customers receiving the correct orders?
  • Which customers are posting about their experiences on social media?

Q3. Which of the following are examples of good evaluation  s you could ask about tablet ease-of-use? Select all that apply.

  • Do customers think the tablets have an attractive design?
  • How quickly are customers learning how to navigate the tablets?
  • Do all the tablets work as expected?
  • Which staff members are the best at training customers on the tablets?

Q4. Which of the following evaluation indicators can help answer the evaluation  , “Have we improved customer satisfaction?” Select all that apply.

  • Guests who use the tablets are 50% more likely to recommend the restaurant to a friend
  • Guests redeem coupons 25% more often
  • Guests with shorter wait times report wanting to return 20% more often than those with longer wait times
  • The length of the average customer visit shortens by 15%

Q5. Which of the following evaluation indicators can help answer the evaluation  , “Are the tablets functioning properly?” Select all that apply.

  • Waitstaff can log into their tablet accounts on the first try
  • Tablet error logs report a maximum of one error per shift
  • 98% of customers who use tablets receive the correct order
  • Appetizer sales increase by 10%

Quiz 4: Test your knowledge: Survey development

Q1. Fill in the blank: _____ are a method of collecting data you can use to evaluate and measure the quality of a project’s processes, goals, or deliverables.

  • Quality management plans
  • Quality planning
  • Evaluation indicators
  • Surveys

Q2. What is the relationship between survey questions and evaluation questions?

  • Survey questions collect data that helps you formulate evaluation questions.
  • Evaluation questions collect data that helps you answer survey questions.
  • Evaluation questions collect data that helps you formulate survey questions.
  • Survey questions collect data that helps you answer evaluation questions.

Q3. What is the purpose of an evaluation indicator?

  • An evaluation indicator clarifies the specific type of data you need to collect to answer your evaluation questions.
  • An evaluation indicator summarizes research conclusions so the project team can share their findings with stakeholders.
  • An evaluation indicator asks a key question about the outcomes, impact, and/or effectiveness of your project or program.
  • An evaluation indicator serves as a research tool that asks respondents to answer a set of questions that the project team can analyze.

Q4. Imagine that a bank adds a new check deposit feature to its mobile app. One of the evaluation questions for the new feature is: “Does the new feature improve user experience and satisfaction with our app? Which of the following survey questions can help you answer this evaluation question? Select all that apply.

  • When did you first hear about this feature?
  • Would you recommend this feature to a friend?
  • On a scale of 1–5, where 1 is “very easy” and 5 is “not at all easy,” how easy is this feature to use?
  • Did you encounter any technical difficulties while using this feature?
  • Do you know which other banking apps include this feature?

Q5. Imagine that a meal kit service pilots a new line of customizable recipes for different dietary needs. One of the evaluation questions about the pilot’s outcome is: “How satisfied are our customers with the new recipes?” Which of the following survey questions would be most useful to answer the evaluation question?

  • Why is our best-selling pasta primavera your favorite recipe?
  • How many of our new recipes would you make again?
  • Do we offer enough high-protein options to fit your active lifestyle?
  • How often do you use our meal kits?

Quiz 5: Test your knowledge: Evaluation findings

Q1. What is the first thing you should do when preparing an evaluation presentation?

  • Shape the story of your findings.
  • Create a detailed evaluation report.
  • Filter and analyze data.
  • Consider your audience.

Q2. Which are the most efficient methods for presenting evaluation findings to senior stakeholders and executives? Select all that apply.

  • Slide-based report
  • Full evaluation report
  • Summary sheet
  • Raw survey data

Q3. Fill in the blank: By _____ data, you become familiar with survey respondents, results, and what those results mean for project quality.

  • filtering and analyzing
  • transcribing and storing
  • memorizing and communicating
  • collecting and sorting

Q4. Imagine you are a project manager creating an evaluation presentation based on the results of a customer survey. You analyze the data, learn what the data means, and confirm how the data answers your evaluation  s. What is the final step you need to take before presenting your results?

  • Think about what is meaningful to your audience.
  • Shape the story of your findings into a cohesive narrative.
  • Ask your audience members to complete the customer survey themselves.
  • Draft a data-driven evaluation report with your findings.

Quiz 6: Activity: Complete a retrospective document

Q2. What areas of the project went well, according to the customer survey results? Select all that apply.

  • 12% of customers experienced technical issues with the tablets
  • 78% of the customers signed up for the newsletter on the tablets
  • Customers enjoyed extended time at the tables
  • Customers found the checkout process quick, easy, and secure

Q3. What areas of the project improved during the test launch, according to the retrospective review?

  • Table turn time stayed about the same
  • Tickets were easy to track and came through at a good pace
  • 72% of customers reported that their orders were correct
  • Guests seemed to get the hang of the tablets

Q4. According to the retrospective review, what are two areas that need further improvement?

  • New menu items
  • Table turn time at both locations
  • Order accuracy from the kitchen
  • Graphic functionality of the tablets

Quiz 7: Reflection: Encouraging participation

Q1. In the last activity, Activity: Complete a retrospective document, you reviewed a retrospective meeting transcript in which Peta led the team through a retrospective.

Part of a project manager’s job is to ensure that retrospectives run smoothly, with all attendees participating. In this quiz, you will identify how Peta addresses a lack of participation in a different version of the retrospective.

Peta: Hi everyone! Thanks so much for taking the time to debrief about the tablet test launch. We’re one step closer to the official launch! Before we begin our discussion, I just want to say that I want everyone to feel like they’re in a safe space here. Please feel free to share whatever you need to in order to help us improve this process. Ok! Does anyone want to start with what they observed as a success and what they observed as an opportunity for improvement?

[long pause]

Alex: I think it went well.

Peta: Can you tell us a little bit about what you think went well?

Alex: Well, maybe someone else could go?

[long pause]

Peta: I could certainly go first. I think some of our successes were that we got all the tablets installed, working, and had a chance to test them out! And that, in general, everything went pretty well. The customers got the hang of the tablets, the tickets went through, and the payments worked for the most part. I know personally, though, that our table turn rate didn’t see much improvement, which was one of our goals. But we can certainly focus on that going forward and brainstorm ways to improve efficiency. Who wants to add anything?

[long pause]

Peta: Ok, if no one will jump in, why don’t we do this. Let’s go around and jot down some ideas on the whiteboard about what went well and what can be improved. Gilly, do you want to start?

Now that you’ve reviewed a different variation of the retrospective, you can identify ways that Peta can address a lack of participation.

Ready to get started?

I’m ready!

Q2. Describe one strategy Peta used to address a lack of participation during the retrospective and one other strategy Peta might have used. Write 1-2 sentences.

Describe one strategy Peta used to address a lack of participation during the retrospective and one other strategy Peta might have used. Write 1-2 sentences.

Quiz 8: Reflection: Encouraging accountability

Q1. In the last quiz, you reviewed how Peta addressed lack of participation in a retrospective meeting. In this quiz, you will identify the ways Peta encourages accountability in the retrospective.

Peta: In looking at the customer survey, it shows that we didn’t hit our goal of decreasing table turn time. I’m sure we’ll be able to speed that up as we go, but I’m curious if anyone has any thoughts as to why we’re seeing guests spend the same amount of time at the table with the tablets as before we installed them.

Deanna: We might want to look at waitstaff training. The waitstaff might need to adjust how they go about their interactions, which could cut down on turnover.

Gilly: We might also want to look at kitchen speed.

Peta: Let’s look at everything that might contribute, including the kitchen turnaround. I think we all have to do our part to contribute to the goals. I did want to note that Alex, your location actually had a quicker turn time than Gilly’s location by about fifteen minutes. Do you have any insights?

Alex: We just encouraged the waitstaff to speed up the visits. That was one of our objectives, and since the tablets sped up checkout, it was easy.

Peta: Gilly, what were you doing differently?

Gilly: I know my customers. I know they want to come to dinner and hang out and have a good time, so I instructed my staff to let them.

Peta: Gilly, I know that the team—including you and me—had discussed that one of the objectives we wanted to hit was speeding up table turn. We know that the tablets create efficiencies to do that, so we need your location to start focusing on that objective.

Gilly: I don’t want to rush my customers through dinner.

Peta: I can understand that. But is that all customers? Maybe some customers do want a quick dining experience, while others want to hang out.

Gilly: Possibly. But I don’t want the tablets to change the experience, which is why they come to Sauce & Spoon.

Peta: We do want to speed up the dining experience at your location, but we can talk more about ways to identify guests who might want to hang out a little longer and those who would like a more efficient dining experience. Maybe the majority would like a faster dinner, and we could help them get that experience. Would you take the initiative to have your waitstaff speed up dining time but also be sensitive to guests who might want to stay longer?

Gilly: Sure, we can chat more.

Ready to get started?

I’m ready.

Q2. Describe one strategy Peta uses to encourage accountability during the retrospective and one other strategy Peta might have used. Write 1-2 sentences.

Describe one strategy Peta uses to encourage accountability during the retrospective and one other strategy Peta might have used. Write 1-2 sentences.

Quiz 9: Reflection: Addressing negativity

Q1. In the last quiz, you reviewed how Peta addressed accountability in a retrospective meeting. In this quiz, you will identify the ways Peta addresses negativity in the retrospective.

Alex: Are we going to talk about the fact that orders are still being made incorrectly in the kitchen? The customer survey shows that even with the tablets, the kitchen was still making the orders wrong.

Carter: I didn’t see that in the survey.

Peta: I think that’s a good point, Alex. Actually, Carter, the survey results show that 28% of the orders were incorrect. We had talked before about reducing food waste by reducing the number of dishes returned to the kitchen. Since the tablets eliminate any waitstaff error in ordering, I think we need to address this issue.

Carter: Like I’ve said before, it’s not the kitchen, it’s the generous send-back policy we have. We shouldn’t let people just sample dishes and send back whatever they don’t like.

Alex: If we don’t get this fixed, we won’t have any customers to fix the tablets for.

Carter: We should change the policy. What they order, they get.

Alex: Obviously, you’re not going to realize that it’s really the kitchen staff getting things wrong.

Carter: I don’t think it is.

Alex: There just doesn’t seem to be any reasoning with you, even when we have the facts. I don’t know what else to do.

Peta: Hang on. I think we can agree that the goal for all of us is to have satisfied customers who have an enjoyable experience, right?

Alex: Right.

Carter: Yes.

Peta: Alex, I can understand your frustrations. Carter, would you commit to helping us find out exactly where the problem is?

Carter: It’s not just me and the kitchen. Others should help out too.

Peta: We all will. Why don’t we talk more about this later, and why don’t we take a quick break.

Ready to get started?

I’m ready!

Q2. Describe one strategy Peta uses to address negativity during the retrospective and one other strategy Peta might have used. Write 1-2 sentences.

Describe one strategy Peta uses to address negativity during the retrospective and one other strategy Peta might have used. Write 1-2 sentences.

Capstone: Applying Project Management in the Real World Week 4 Quiz Answers

Quiz 1: Reflection: Summarizing project problems

Q1. In this activity, you’ll act as Peta and summarize an email regarding a problem with the Sauce & Spoon test pilot. You will summarize the problem to Deanna, the Director of Operations (a stakeholder). To begin, please read the email below:

To: Peta (Project Manager)

From: Gilly (North Location General Manager)

Subject: Customer Survey Results   

Hi Peta,

I reviewed the customer survey results from the tablet pilot test launch. From my perspective, one piece of negative feedback stood out from the rest. Several of the customers mentioned they had a negative experience when paying with cash. 

I believe this is an important issue to resolve because about 10% of our customers pay in cash. I think it may negatively impact the restaurant if 10% of the customers are having a negative experience with the checkout process. This could lead to less repeat customers. It could also lead to unenthusiastic word-of-mouth and less than stellar online reviews.

We should come up with a new process to more quickly handle cash payments. I really like the new tablets, but we need a checkout process that works well with both the credit cards, and cash. Regarding the new process, it would help to make cash more accessible to our wait staff. Currently, they have to go to the bar to access the cash register. We should consider adding a second register by the kitchen. Also, to get ahead of the issue, I think wait staff should ask customers if they’re paying with cash or a credit card.

Please let me know how we should proceed with an improved cash checkout process. I think we can figure out something that will work well alongside the new tablets. I’m excited to use the new menu tablets full-time!

Sincerely, 

Gilly

General Manager – Sauce & Spoon North Location

—-

Have you read the email? 

  • I have!

Q2. Using the email above, describe the problem that Peta needs to address to the stakeholder Deanna, the Director of Operations.

Using the email above, describe the problem that Peta needs to address to the stakeholder Deanna, the Director of Operations.

Using the problem you identified, explain it in a professional manner to Deanna, the Director of Operations. Remember, it’s your responsibility as a project manager to synthesize information into a short summary that clearly communicates the issue to the stakeholder. Consider including how to resolve the issue. Write 1-2 sentences.

Using the problem you identified, explain it in a professional manner to Deanna, the Director of Operations. Remember, it’s your responsibility as a project manager to synthesize information into a short summary that clearly communicates the issue to the stakeholder. Consider including how to resolve the issue. Write 1-2 sentences.

Quiz 2: Reflection: Connecting problems to goals

Q1. In this activity, you will consider how the email scenario from the previous activity ( Peta and Gilly’s checkout challenge) could impact Sauce & Spoon’s objectives and key results (OKRs). Start by reviewing the email:

To: Peta (Project Manager)

From: Gilly (North Location General Manager)

Subject: Customer Survey Results   

Hi Peta,

I reviewed the customer survey results from the tablet pilot test launch. From my perspective, one piece of negative feedback stood out from the rest. Several of the customers mentioned they had a negative experience when paying with cash. 

I believe this is an important issue to resolve because about 10% of our customers pay in cash. I think it may negatively impact the restaurant if 10% of the customers are having a negative experience with the checkout process. This could lead to fewer repeat customers. It could also lead to unenthusiastic word-of-mouth and less than stellar online reviews.

We should come up with a new process to more quickly handle cash payments. I really like the new tablets, but we need a checkout process that works well for both credit card, and cash. Regarding the new process, it would help to make cash more accessible to our wait staff. Currently, they have to go to the bar to access the cash register. We should consider adding a second register by the kitchen. Also, to get ahead of the issue, I think wait staff should ask customers if they’re paying with cash or a credit card.

Please let me know how we should proceed with an improved cash checkout process. I think we can figure out something that will work well alongside the new tablets. I’m excited to use the new menu tablets full-time!

Sincerely, 

Gilly

General Manager – Sauce & Spoon North Location

—-

Have you read the email?

  • I have!

Q2. Review the following list of Sauce & Spoon OKRs. Pick 1-2 OKRs that could be impacted by the problem Gilly describes in the email. Write them in the box below.

  • Serve delicious meals and provide an enjoyable dining experience in less than an hour
  • Keep our operating expenses low and our budget precise in order to focus on providing high-quality food
  • Ensure each large investment undergoes an analysis and results in a positive return.
  • Maintain a 4.5 star rating on our review platform
  • Consistently innovate through annual projects, like menu tablets, to give customers a better dining experience
  • Host quarterly employee ideas and feedback night

Review the following list of Sauce & Spoon OKRs. Pick 1-2 OKRs that could be impacted by the problem Gilly describes in the email. Write them in the box below.

Q3. Select one of the OKRs you chose in the previous question. Then write 1-2 sentences to stakeholder Deanna (the Director of Operations) explaining how the project problem could affect the OKR. Remember, it can be helpful to reference OKRs when communicating with stakeholders about project problems.

Select one of the OKRs you chose in the previous question. Then write 1-2 sentences to stakeholder Deanna (the Director of Operations) explaining how the project problem could affect the OKR. Remember, it can be helpful to reference OKRs when communicating with stakeholders about project problems.

Q2. Which of the following are good sources of information to help you assess the outcome of the tablet rollout project? Select all that apply.

  • Customer satisfaction survey data
  • Feedback from the project retrospective review
  • Data reports generated by the tablet software
  • Guest comments overheard by a member of the waitstaff

Q3. According to the information in the closeout report template, the survey results, and Peta’s check-in e-mail, which three major areas improved as a result of the test launch?

  • Decreasing table turn time, simplifying tablet navigation, and decreasing food waste
  • Simplifying tablet navigation, rebranding the menus, and installing more tablets
  • Decreasing table turn time, decreasing food waste, and improving vendor relationship management
  • Installing more tablets, decreasing expenses by $3000, and rebranding the menus

Q4. Which of the following next steps are appropriate for the closeout report? Select all that apply.

  • Continue to survey and solicit feedback from guests
  • Plan to roll out tablets at other locations
  • Plan to open additional Sauce & Spoon locations
  • Continue to improve order accuracy

Q5. What goals did the team achieve by implementing feedback from the test launch project? Select all that apply.

  • Reduce food waste by 25%
  • Reduce the cost of menu items by 5%
  • Reduce daily guest count by 10%
  • Reduce table turn time by 30 minutes

Quiz 4: Test your knowledge: Impact report

Q1. Impact reports serve which two of the following purposes?

  • Impact reports are designed to show others the value that the project added.
  • Impact reports are created for senior stakeholders or project sponsors who weren’t involved in the daily details of the project.
  • Impact reports provide a why that guides the team while they work on the project.
  • Impact reports are extremely detailed and include all of the various tasks completed in the project.

Q2. What are the objectives of an executive summary? Select all that apply.

  • To communicate the daily ins and outs of the project to other project managers
  • To share key takeaways with senior stakeholders who may not have time to review an entire report
  • To provide an overview of the main points of a larger report
  • To describe the project’s purpose and outcome

Q3. What topics are typically included in an impact report? Select all that apply.

  • What worked
  • Activity descriptions
  • Results
  • Executive summary
  • Next steps

Q4. What three elements are you likely to find in an executive summary of an impact report?

  • Key accomplishments
  • Methodology and approach
  • Project vision
  • Lessons learned

Q5. What should you describe in the key accomplishments section of a project impact report?

  • The activities, tasks, and milestones that helped you find success.
  • The time estimates for your main project tasks.
  • The   s that you included in your user surveys.
  • The potential improvements you may apply in the future.

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