Leadership, Motivation and Organizational Control complete course is currently being offered by ICPM through Coursera platform.
This course is part of the ICPM Certified Supervisor Professional Certificate.
About this Course:
This course gives you access to the essential skills and knowledge that you will need as a supervisor to lead and motivate employees, and to implement and monitor effective organizational controls.
At its conclusion, you will be able to:
• Identify the skills that leaders need and explain when specific leadership styles are appropriately used.
• Identify factors that supervisors can use to motivate individuals and groups for improved performance.
• Describe the supervisor’s role in carrying out the four steps of the control process.
• Identify quality standards and explain why consistent quality is crucial to organizational success.
• Understand key financial statements and use the information to improve organizational controls.
Also Check: How to Apply for Coursera Financial Aid
Leading and Inspiring
Q1) Which is the process of influencing and supporting others to follow you and do willingly the things that need to be done?
Answer: Leadership
Q2) According to the concept of Situational Leadership, effective leaders are able to:
Answer: Adjust their leadership style to fit different situations.
Q3) Which type of emotional intelligence focuses on being a catalyst for change, building bonds with others, inspiring them with a vision, and influencing them through a range of tactics?
Answer: Relationship management
Q4) Through what process does one person exert influence over others and inspire, motivate, and direct their activities?
Answer: Leadership
Q5) A supervisor who empowers a highly skilled employee to facilitate a new hire orientation is enacting which leadership concept?
Answer: Substitute for leadership
Q6) Which is an example of a participative approach to leadership?
Answer: Involving employees in decision-making
Q7) What is the best leadership style to apply during crisis situations?
Answer: Autocratic
Q8) What is the belief by employees that their supervisor will consistently behave with integrity?
Answer: Trust
Q9) Which type of emotional intelligence focuses on using empathy to sense other people’s emotions, understand their perspectives, and take an interest in their priorities?
Answer: Social awareness
Q10) How does inspirational leadership differ from traditional leadership?
Answer: It focuses on the people being led, not pursuing organizational goals at all costs.
Motivating Others
Q1) What should a manager consider FIRST when attempting to motivate an employee?
Answer: What the employee values
Q2) Which of the five basic needs states that we need to feel free from harm or job insecurity?
Answer: Safety need
Q3) Which is NOT an important motivational driver?
Answer: Fear
Q4) Intrinsic rewards meets which type of employee need?
Answer: Motivational factors
Q5) When will an employee will usually be a high performer?
Answer: The expectation and likelihood of high performance are both present.
Q6) The production supervisor of a department formalized the specification of tasks for workers and the method for performing each of them. Lastly he combined individual tasks into specific jobs for individuals. Which did he accomplish?
Answer: Job design
Q7) Which is an expected benefit of employee engagement?
Answer: Commitment to the organization
Q8) Your supervisor recently redesigned your job to enable you to make meaningful choices about how your work gets done. Which of the five core dimensions did your supervisor address when making this change?
Answer: Autonomy
Q9) Which is the giving of decision-making and problem-solving authority to lower-level employees?
Answer: Empowerment
Q10) How do employees benefit from an effective empowerment program?
Answer: They develop a sense of working together to create value for customers.
Controlling and Improving Results
Q1) On which of the following are control standards often, but foolishly, based?
Answer: High hopes
Q2) What is a supervisor doing by reviewing monthly production figures and comparing them to last month's results?
Answer: Monitoring
Q3) A supervisor found a production issue and is now taking corrective actions to fix it. What is the supervisor doing?
Answer: Filling the Fixer role
Q4) What should a supervisor do upon discovering that performance has fallen below standards?
Answer: Investigate the cause of the deviation.
Q5) What is the second step in the control process?
Answer: Collect data to measure performance
Q6) Which is a process through which a business seeks to ensure that product and/or service quality is maintained or improved?
Answer: Quality Control
Q7) Who ultimately determines whether a company's products have an acceptable level of quality?
Answer: Customers
Q8) According to the Six Sigma methodology, which is the first stage of a systematic improvement process?
Answer: Define quality and the voice of the customer.
Q9) Total Quality Management (TQM) focuses on improving the quality of products and services through:
Answer: Continual improvement of internal practices.
Q10) A supervisor is using reports and numbers to explain the value of the controls that have recently been put in place. Which method is the supervisor using to soften employee resistance to controls?
Answer: Be specific
Accounting and Finance
Q1) What is the overall purpose of accounting?
Answer: To provide financial information that is useful to decision makers.
Q2) Which step in the accounting cycle is performed immediately before the preparation of a company's financial statements?
Answer: Prepare a trial balance
Q3) Which can be converted into cash within one year?
Answer: Current assets
Q4) What is included on a balance sheet?
Answer: Assets, liabilities and owner's equity
Q5) Which includes payments that are due in one year or less?
Answer: Current liabilities
Q6) A corporation should include these types of accounts on a balance sheet: assets, liabilities and ________.
Answer: Stockholders equity
Q7) Which type of asset includes corporate intellectual property and trademarks?
Answer: Intangible
Q8) Which financial statement shows how changes in balance sheet accounts and income affect cash and cash equivalents, and breaks the analysis down to operating, investing and financing activities?
Answer: Cash flow statement
Q9) Which shows an organization's bottom line (profit or loss) and summarizes activities over a period of time?
Answer: Income statement
Q10) Revenue – Cost of Goods Sold = __________.
Answer: Gross profit
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